Information & Complaints

Alsters Kelley Solicitors is the trading name of Alsters Kelley Solicitors Limited, a Limited Company registered in England and Wales (08610400).

Registered Office: Hamilton House, Hamilton Terrace, Leamington Spa, Warwickshire CV32 4LY

Directors: Catherine Wahlberg, Stefan Hunka, Neil Raiseborough, Erica Kemp and Julie McGarrigle

Contact Details
Tel:  01926 356000
Email: enquiries@alsterskelley.com

The Company maintains professional indemnity insurance in accordance with the Rules of the SRA. Details of the insurers and territorial coverage of the Policy are available for inspection at each of our offices.

Authorised and regulated by the Solicitors Regulation Authority and subject to the Solicitors Code of Conduct:

Leamington Spa No.652677,  Coventry No.653912, Nuneaton No.653913, Southam No. 653915

VAT Registration Number: 303 7647 12.

Alsters Kelley Solicitors Limited does not accept the service of documents by email or any other electronic media.

Complaints Information and Procedure

We are committed to providing the highest professional standards; a high quality legal service and to dealing with all our Clients fairly.  However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage. If you would like to make a formal complaint, you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.  http://www.sra.org.uk/consumers/problems/report-solicitor.page

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and this will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am and 5pm.

Email: enquiries@legalombudsman.org.uk

Or write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

 

01926 356000

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